ek334's Privacy Policy

01 Introduction & Scope

ek334 ("we", "our", "platform") operates a safe and trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website ek334.lat.

This Policy applies to all services offered by ek334 — including our website, mobile browser version, live casino, sports betting, slot games, payment services, and customer support. By registering an account or using the services on this platform, you are considered to be aware of and in agreement with the terms of this Policy.

02 Types of Information Collected

ek334 collects the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth — for age verification purposes (only those aged 21 or above may register)
• National ID number or passport number — for identity verification
• Email address
• Mobile phone number
• Address (division, district, and postal code)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers (for deposits and withdrawals only)
• Bank account details — for bank transfers
• Transaction history and balance information

2.3 Technical & Behavioral Information

• IP address and device identifier
• Browser type and version
• User session data and login times
• Game play history and preferences
• Time spent on the platform and navigation patterns

2.4 Communication Information

• Live chat messages and email correspondence
• Records of complaints and support requests

03 How Information Is Collected

ek334 collects information in several ways:

3.1 Information You Provide Directly

When you create an account, complete identity verification, make a deposit or withdrawal, claim a bonus, or contact our customer support team — you provide this information to us directly.

3.2 Automatically Collected Information

Our servers automatically collect technical information such as IP address, browser details, session duration, and page visit history. This information is used to ensure security and improve the platform.

3.3 Cookies & Similar Technologies

We use cookies and similar tracking technologies. See Section 7 (Cookie Policy) for details.

3.4 Information Received from Third Parties

For necessary identity verification, we may in some cases receive information from third-party verification service providers. This information is used strictly for the purpose of confirming identity.

04 Purpose of Using Information

ek334 uses the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and ensuring the secure operation of your account.
• Transaction Processing: Smoothly completing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: Providing prompt and effective responses to your questions and complaints.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, fraud, and irresponsible gambling.
• Age & Identity Verification: Ensuring that only users aged 21 or above are using the platform.
• Service Improvement: Analyzing user experience to improve the platform's performance and gaming experience.
• Communications: Sending important policy updates, transaction confirmations, and security-related notifications.
• Legal Obligations: Complying with applicable laws, regulations, and directives from regulatory authorities.
• Responsible Gaming: Identifying problematic gambling patterns and providing necessary support.

05 Information Sharing & Disclosure

ek334 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Support Providers

Limited information may be shared with trusted third parties to provide essential services such as payment processing, identity verification, technology infrastructure, and customer support. All such providers are bound by agreements consistent with our privacy policy.

5.2 Legal Obligations

We may disclose information where we are legally required to do so under a court order, a legitimate request from a government or regulatory authority, or applicable law.

5.3 Fraud & Security

If fraud, money laundering, or any activity that poses a threat to the security of the platform is detected, relevant information may be shared with the appropriate authorities or other affected parties.

5.4 Business Transfers

In the event of a business merger, acquisition, or other corporate change, user information may be considered a transferable asset. In such cases, users will be notified in a timely manner and will receive protections consistent with this Policy.

06 Data Storage & Security

6.1 Security Measures

ek334 uses industry-standard technologies and practices to ensure the security of your information:

• 256-bit SSL (Secure Sockets Layer) encryption — during all data transfers
• Encryption of data stored on servers
• Secure firewall and access control systems
• Regular security audits and vulnerability assessments
• Strict data access policies for staff
• Two-factor authentication option

6.2 Data Retention Period

Information is retained for the duration your account remains active and for a defined period after account closure to meet legal and regulatory requirements. Financial transaction records are generally retained for an extended period.

6.3 Response to Data Breaches

In the event of a data breach, ek334 will notify affected users as quickly as possible and take immediate steps to minimize any harm.

07 Cookie Policy

Cookies are small text files that our website stores in your browser. ek334 uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, confirming authentication, and operating the platform's core functionality. The platform cannot function properly without them.

7.2 Functional Cookies

These cookies are used to remember your preferences such as language, game settings, and display settings.

7.3 Analytics Cookies

User behavior is analyzed to measure and improve platform performance. This information is processed in aggregate and is not used to identify any individual.

7.4 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

08 Your Rights

As a user of ek334, you have the following rights over your own personal information:

8.1 Right to Access

You have the right to request information about what data we hold about you. Following your request, we will provide a complete data summary within a reasonable time.

8.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your information. However, some information may be required to be retained for a specified period due to legal or regulatory obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily restricted.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team at: [email protected] We will process your request within a reasonable time after verifying your identity.

09 Privacy of Minors

ek334 is a gaming platform operated exclusively for adults. Only individuals aged 21 or above may register and participate on this platform.

We do not knowingly collect personal information from anyone under the age of 21. The age verification process is completed at the time of account creation. If we become aware that information has been collected from a minor, that account will be suspended immediately and all associated information will be deleted.

If you suspect that a minor is using this platform, please inform us at [email protected].

10 Third-Party Links

Links to third-party websites may appear on the ek334 platform. For example, payment method information pages or game provider details. These external websites have their own privacy policies, and ek334 is not responsible for how they handle your information.

We strongly advise you to read the privacy policy of any third-party website before visiting it.

11 Policy Changes

ek334 reserves the right to modify and update this privacy policy as needed. If any significant changes are made to the policy, we will notify users in the following ways:

• A clear notice will be displayed on the platform.
• A notification may be sent to registered users by email.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after the updated policy is published will be considered your agreement to the new policy. If you do not agree after a policy change, you have the right to close your account.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English
• Support Hours: Anytime, seven days a week

Privacy-related requests are generally responded to within business days. For complex requests, it may take longer — in that case, we will let you know in advance.